Hi, my name is Nick Sinclair

I had a happy, middle-class childhood. We were neither rich nor poor. But my parents worked tirelessly to build a solid family business that was going from strength to strength, while following their accountant’s advice to the letter.

My parent’s humble business was going so well that the head franchisor decided they wanted to buy back the franchise…

And poor advice left Mum and Dad without a leg to stand on.

We didn’t talk about it at the time, but I remember feeling so helpless.

There was nothing I could do to fix what happened to Mum and Dad, but I knew someday I could protect other families from meeting the same fate.

At the ambitious age of 24 I launched a firm offering financial planning, buyer’s advocacy, mortgage broking and accounting services.

Growth was rapid, but it wasn’t long before I recognised a painful irony – we were repeating the same mistakes that had once hurt my family.

Despite our best efforts to provide proactive, timely services, we were caught in a relentless cycle of urgent tasks and overwhelming demand.

I thought, “If we could outsource some of our routine work, our local team would be able to focus on the strategic things that would really help our clients.”

And it worked. With the help of our offshore team, we were finally delivering the quality, proactive service we wanted. And this just fuelled our growth even more.

When other accountants saw what we were doing, they asked if we could help them set up their offshore teams.

Within 12 months we had firms queuing up for our help.

Anyone who’s hired and onboarded a single team member knows that these things can take a lot of time and energy… and usually come with their fair share of curve balls.

Well, we had to scale this to attract and hire hundreds of candidates.

When we felt like we had the “People” side of things down to a science, we doubled our efforts in recruiting, training and delivery Processes.

It’s one thing to hire smart people… but equipping them with best-practices proven across hundreds of firms? Now that’s powerful.

Since 2018 we have trained more than 4,000+ staff around the world.

By this stage TOA Global was well on its way to its first $100M year. And I was fortunate to have my own great people and solid processes paving the way. Everything was great.

The coaching, systems and playbooks are a distillation of everything I’ve learnt from working with 1000+ successful accounting firms and scaling my own business to $100M over the past decade.

Have there been points where I’ve felt out of my depth, out of control, making dumb mistakes and questioning everything? Absolutely. But that’s the game of business.

It’s all about getting better, getting smarter and leveling up to meet the next challenge.